Terms & Conditions
Effective Date: Upon Receipt of Booking Confirmation
Booking & Acceptance of Terms
By scheduling services with Cloud Cleaners, receiving a booking confirmation, or allowing services to begin, you agree to these Terms & Conditions.
Scope of Cleaning Services
Cleaning services are performed according to the selected service type and corresponding cleaning checklist. Pricing is based on the information provided at the time of booking.
Services We Do Not Provide
For safety and quality reasons, Cloud Cleaners does not provide:
Pest or bed bug remediation
Mold or biohazard cleanup
Exterior cleaning services
Junk removal or debris hauling
Heavy furniture moving
High-reach cleaning requiring ladders
Carpet steam cleaning or floor restoration
Property Access & Safety
Clients must provide safe and timely access to the property. Cloud Cleaners reserves the right to refuse, pause, or discontinue service if unsafe conditions are present.
Pets & Cleaning Supplies
Pets must be secured during service. Our cleaning professionals provide the necessary cleaning supplies and equipment unless otherwise agreed.
Pricing & Payment
All quotes are estimates based on the information provided. Additional charges may apply if the property’s condition differs significantly from what was disclosed during booking.
Recurring Cleaning Discounts
Recurring cleaning discounts apply only while recurring service remains active. If recurring service is canceled after receiving a discounted cleaning, the discount may be removed and the regular rate may apply.
Cancellation & Rescheduling Policy
Cancellations
Free cancellation with more than 48 hours notice
Cancellations within 48 hours may incur a fee
Same-day cancellations may incur additional charges
Rescheduling
Free rescheduling with sufficient notice
Last-minute changes may incur additional fees
Damage & Claims
Any concerns regarding damage must be reported within 48 hours of service completion and supported by photographs when possible.
Satisfaction Guarantee
If you are not satisfied with your cleaning service, please contact us within 24 hours. We will work to address any service-related concerns and make it right.
Chargebacks
Clients agree to contact Cloud Cleaners directly to resolve concerns before initiating a chargeback through their financial institution.
Independent Contractors
Cleaning services may be performed by trained independent cleaning professionals working with Cloud Cleaners.
Communications & SMS Notifications
By booking services, you agree to receive appointment confirmations, reminders, and service-related communications via phone, email, or SMS.
Governing Law
These Terms & Conditions shall be governed by the laws applicable in the state or jurisdiction where Cloud Cleaners operates.
For questions regarding these Terms & Conditions, please contact Cloud Cleaners directly.