Cancellation & Reschedule Policy

Our Commitment

We understand that schedules can change. Because we reserve time specifically for your home and cleaning team, last-minute changes can affect availability and scheduling. This policy helps us remain fair to both our clients and our team.

Cancellations

• More than 48 hours before your scheduled service: No cancellation fee.

• Within 48 hours of the scheduled service: A cancellation fee may apply.

• Same-day cancellations: Additional fees may apply.

Reschedules

• More than 24 hours before your scheduled service: No reschedule fee.

• Within 24 hours of the scheduled service: A reschedule fee may apply.

• Same-day reschedules: Additional fees may apply.

Access & Scheduling

Clients are responsible for providing safe and timely access to the property. If our team cannot access the property due to lockouts, incorrect entry instructions, or lack of response, the appointment may be treated as a late cancellation or reschedule.

Payment Authorization

By booking services with Cloud Cleaners and providing a payment method, you authorize us to charge any applicable cancellation or rescheduling fees in accordance with this policy. Whenever possible, we will communicate any fees before processing them.

Flexibility & Fair Resolution

We strive to be understanding and reasonable. Fees may be adjusted or waived at our discretion based on the circumstances, service history, and scheduling availability. Our goal is always to find a fair solution for both our clients and our team.

Acknowledgment

By booking services with Cloud Cleaners, you acknowledge that you have reviewed and agree to this Cancellation & Reschedule Policy.